Are you considering VoIP to replace the phone system at your business but not sure if it's right for you? If so, it helps to know the benefits of VoIP that you may not be aware of.
Take Your Phone Anywhere
With more employees working from home, you may not be aware of one of the biggest benefits of VoIP. You are able to take your phone anywhere you have an Internet connection and use the phone as if you were in the office. This includes calling other workstations, receiving calls, and even paging workstations. This makes it possible for people to work from home since you do not need to connect to a central phone system hub.
Transfer Calls To Cell Phones
Employees that are frequently away from their desk do not have to miss a phone call if they do not want to. Many VoIP systems have the ability to transfer calls to an employee's cell phone by using an app from the VoIP provider. This not only makes it easy to answer calls but also to check voicemail messages and return calls using your main company phone number.
Read Visual Voicemail
When someone does need to check their voicemail, it is nice to know that you don't have to listen to every single message and take notes. VoIP can offer visual voicemail, which shows a text representation of what was said so that you can check voicemail discretely and without listening to the message itself.
Use A Virtual Receptionist
Do you have someone responsible for answering the phones at your business, which causes them to be distracted as they take every single phone call? You can have this responsibility delegated to a virtual receptionist. When people call your business, their call will be answered by an auto-attendant that points them to a directory of employees or allows them to dial a known extension number. No more having to manually transfer calls by a receptionist.
Record Phone Calls
Ever have a conference call where you need to take notes on important information? While you can write things down during the call as you go, sometimes it is nice to make a recording of the call that you can reference later on. Thankfully, this is one of the benefits of having a VoIP phone system with advanced features. You can even make a transcription of a call to easily search it later once you have the audio recording file in hand.
For more information on business phone systems and VoIP, reach out to a local Internet service provider.
